Only Someone who has maintained an attentive heart throughout many years in the urban educational arena could write with this degree of insight, compassion and humor about the real challenges faced by teachers, students, and parents alike...... I pick up this book whenever I feel alone in my struggle to understand what I am actually doing as an urban school teacher in an age of violent disregard for any kind of gracious interaction or sincere effort. Also, I get to laugh out loud.Mona CallanArt Teacher-22 years